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What is Your Policy for Lost Parcels?

We do not consider a parcel lost until after we have filed a missing parcel report with the Hong Kong Postmaster. We can do this after 45 days. Countries such as ItalyFranceSpainBrazil, and South Africa usually have extended wait times due to customs. However, this is not common.

Once we have filed a missing parcel report and we have a response (no later than 60 days) from your countries postal authority, we can then replace your parcel. We will confirm with you your address during this process. We do not refund or replace parcels that did not arrive because they were not picked up in time or sent back to us and lost in transit or have the incorrect address.

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  • Avatar
    Ants Väli

    Hello, I would like to know where my package is
    YOUR SHIPMENT #102327761 FOR ORDER # 102470647

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    Michiels Alain


    I placed my order on July 23, 2022, today is September 09, 2022, to date I have still not received my order, at GLS the order has not moved, can you tell me where it is my order?
    Kind regards