Without I clicked that I received the goods. Goods are paid 2 days ago and has not been sent yet Will you send it to me?
Hi Andrey, your order has been posted on 1/09/2014 2:31:00 PM. The tracking number is 47150050263915. You may track your parcel at http://www.gls-group.eu/276-I-PORTAL-WEB/content/GLS/NL99/EN/5004.htm?txtRefNo=47150050263915&txtAction=71000
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Wait 39 business days (approximately 55 calendar days (1.8 months))for the packet. If after this time You do not receive the order, write a complain to HobyKing. If the answer is not satisfactory, send a message threatening that you will complain to PayPal. I did so, this way, and in three days I had the money back in my account.
RIFERIMENTO ORDINE N° 2009739126
Salve buongiorno:
Ci sono stati dei problemi con questo ordine:
avevo ordinato e pagato
Serpent 2 Mini V-Hull Racing Boat 360mm (RTR) N° 2 (rossi)
Pagato una spedizione di $83 per 4.5kg
Oltre che a uno sdoganamento di EU 37
Peso effettivo del pacco 3.3 kg
Ho ricevuto solamente 1
Serpent 2 Mini V-Hull Racing Boat 360mm (RTR) N° 1 (rossi)
Mi aspetto che effettuate il reintergo in tempi brevissimi .
senza tasse doganali e senza spese di spedizione.
Saluti e grazie della collaborazione.
Baccani Paolo
ORDER REFERENCE N ° 2009739126
Hello hello:
There have been some problems with this order:
I ordered and paid
Serpent 2 Mini V-Hull Boat Racing 360mm (RTR) # 2 (Red)
Paid a shipment of $ 83 per 4.5kg
Actual weight of the pack 3.3 kg
I received only 1
Serpent 2 Mini V-Hull Boat Racing 360mm (RTR) # 1 (red)
I expect that the reintergo made in a very short time.
exempt from customs duties and without shipping costs.
Greetings and thank you for your cooperation.
Baccani Paul
Hi Jose, this is not always the case. We follow a standard transit time for your parcel delivery. In case you will not receive your parcel within the allotted time, you may check first with your local post or customs as your parcel might have been there waiting for you to claim. If you receive no news by then, you may contact us back so we can open an investigation to track your parcel.
For more information, please visit our help center
http://support.hobbyking.com/hc/en-us/categories/200198740-Shipping-and-Parcel-Collection
or contact us via chat using the link below:
https://hobbyking.comm100.com/livechatserver/chatwindow.aspx?planId=515&siteId=160143
Hi Paolo, sorry to hear about that. We are more than happy to assist you. To open a missing item claim, please complete and submit the RMA Form.
Please be guided by this link: http://support.hobbyking.com/hc/en-us/articles/202953210-I-received-my-item-with-a-missing-part-What-should-I-do-
Good afternoon !!
I made a request for order RQ223317361SG has 20 days, and until now has not arrived, what procedure to do?
WHERE IS MY ORDER