Hello
I always wait for the refund. CAN YOU HELP ME PLEASE !
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HobbyKing
cs@hobbyking.com
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Start Time: 09/04/2014 14:24:19
End Time: 09/04/2014 14:50:50
Operators: Marlo
Department: Customer Service (Worldwide except China)
Transcripts:
Operator Marlo has joined the chat.
[14:24:19] Marlo: Hi Marc Melain! I hope you're doing fine. How may I help you today?
[14:25:19] Marc Melain: Hello - Please don't send the order 2009955202 its an error.
[14:25:46] Marlo: Thank you for waiting and I'm sorry to learn that there is some error in your order.
[14:25:55] Marlo: May I know the reason or the error please?
[14:26:17] Marlo: I have now put on hold your order, to stop the processing for shipment.
[14:26:33] Marc Melain: THank you very much
[14:29:08] Marc Melain: Quand j'ai commandé le premier moteur le robot Hobby king m'a indiqué time out, et m'a demandé de refaire ma commande. Ce que j'ai fait, mais après consultation de mon compte pay pal j'ai constaté 2 débits. Je ne suis pas assez riche pour acheter les 2 !
[14:29:13] Marc Melain: When I commanded(ordered) the first engine the robot king Hobby indicated to me time out, and asked me to redo my command(order). What I made, but after consultation of my account pay pale I noticed 2 debits(flows). I am not rather rich to buy 2!
[14:30:49] Marlo: Thank you for the information.
[14:31:18] Marlo: May I know what is the best solution for your order number 2009955202 please?
[14:31:56] Marc Melain: i use a translator on moment please
[14:33:40] Marc Melain: The first engine being already in the course of sending, I wish to cancel the second command(order) and to be paid off on my account pay pale thank you very much
[14:34:49] Marlo: One moment please.
[14:37:58] Marlo: Thank you for waiting.
[14:38:07] Marc Melain: no problem
[14:38:58] Marlo: Just for clarification do you want to cancel the order number 2009955202, since you have other order that has this item.
[14:39:28] Marlo: However, since the order is already printed and scan, I'm not able to cancel your order at this moment since we need the approval from our warehouse.
[14:39:58] Marlo: Best I can do is sent a cancellation request to our warehouse and cancel the order once we have the approval.
[14:40:31] Marlo: Please do not worry, I have put the order on hold to make sure that this order will be not ship.
[14:41:49] Marc Melain: Thank you very much
[14:43:08] Marlo: According to our warehouse the approval can get within 24 - 48 hours, I recommend to check your order from time to time since our warehouse put a note when the order is ready to cancel or you can contact us again anytime.
[14:43:13] Marlo: Is there anything else I may help you with?
[14:43:46] Marlo: By the way for self help on your Hobbyking.com inquiries, you may also check our Help Center. Simply log in to your account, click Contact Us, and click the Customer Support Center link.
[14:44:04] Marc Melain: J'attends l'autre moteur order N°2009955156
[14:44:29] Marlo: Ok please give me a moment to check this order.
[14:45:10] Marlo: Thank you for waiting.
[14:45:21] Marc Melain: no problem
[14:45:56] Marlo: After checking, I have learned that your order number 2009955156, has been POSTED dated 4/09/2014 via Registered (Tracking) Parcel (GLS) with a transit time of 3-10 business days, with tracking number 47150050302218 which you may track at https://gls-group.eu/EU/en/parcel-tracking?match=47150050302218&txtAction=71000.
[14:46:32] Marlo: Rest assured that you will receive your parcel within the allotted time. If you have not received your parcel within the allotted time, Kindly contact your local post and local customs, some of parcel hold by local post and local customs due to TAX fee. If you have no information from your local post and local customs, please do not hesitate to contact us again for further assistance. We are looking forward that you will receive your parcel.
[14:46:34] Marc Melain: i know its because i want stop the second order
[14:47:22] Marlo: Alright, both of your orders is doing good and there is no need to worry about now.
[14:47:27] Marlo: Is there anything else I may help you with?
[14:48:36] Marc Melain: Pouvez vous me dire quand je serai informé da la décision du dépôt de Nederland ?
[14:49:38] Marlo: This will depend on the courier, however I assure you that you will receive your order within 3 - 10 business days.
[14:50:19] Marlo: Anything else that you want to raise Marc?
[14:50:22] Marc Melain: OK Thank you very much
[14:50:46] Marlo: Alright! Thank you for contacting HobbyKing and your welcome. Have a nice day!
Operator Marlo has left the chat.
The chat is ended