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DO YOU HAVE A TOP RIGHT HAND CORNER ON YOUR SCREEN? Yes? YES!!! GOOD! HAVE A LOOK UP THERE AND ON ANY AND EVERY SINGLE PAGE ON THE HK SHOP SITE YOU WILL SEE AN ORANGE RECTAGULAR BUTTON WITH ROUNDED CORNERS THAT HAS 'LIVE CHAT' WRITTEN ON IT. NOW WE GET TO THE DIFFICULT PART. USE YOUR CURSOR TO HOVER OVER IT. AND THEN CLICK IT!!! SHOCK!! GOOD LORD!!! A WINDOW APPEARS WHERE YOU CAN SELECT CERTAIN OPTIONS TO GET TO CHAT WITH A CS OPERATOR.
DO YOU HAVE A TOP RIGHT HAND CORNER ON YOUR SCREEN? Yes? YES!!! GOOD! HAVE A LOOK UP THERE AND ON ANY AND EVERY SINGLE PAGE ON THE HK SHOP SITE YOU WILL SEE AN ORANGE RECTAGULAR BUTTON WITH ROUNDED CORNERS THAT HAS 'LIVE CHAT' WRITTEN ON IT. NOW WE GET TO THE DIFFICULT PART. USE YOUR CURSOR TO HOVER OVER IT. AND THEN CLICK IT!!! SHOCK!! GOOD LORD!!! A WINDOW APPEARS WHERE YOU CAN SELECT CERTAIN OPTIONS TO GET TO CHAT WITH A CS OPERATOR.
Shall I paste it again? No friggin wonder there are so many pissed off CS reps. You twats cannot even be arsed to look for what you want, let alone use what is RIGHT IN FRONT OF YOUR NOSE!!!
Hey RA...calm down dude. It's not worth having a stroke over.
To set the record straight, they have a live chat. But there is also confusion. You see on their home page, the green "24 Hour Support Centre - Live Support Online" button? Yeah that's bullshit...that leads to this "un-attended" support desk/forum.
If you click the orange "Live Chat" box at the top right of the screen, that'll get you through to live chat. Hope this helps anyone else who has found this confusing and misleading. Which it is by the way...don't call the green one "LIVE Support ONLINE" if it's not live. Simple. :)
But I think the thing which speaks louder than anything, is that I have been receiving emails regarding this post (cause I posted and it's been notifying me of every message that gets posted). And I'm hearing so many other peoples bad experiences...and not once have I seen someone from HK come on here and try and solve any problems.
The absence of support of their own support forum is uber BAD to me. That speaks volumes. Case closed.
Lol! I am calm 'dude'. Whilst typing the previous, I was pissing myself laughing at the amount of people that just don't LOOK for things any further than the end of their noses. The 'Live Support' is NOT and never has been 'Live Chat'. And if you had read the answers to your original question, you would have seen more than one reply from me, and others, explaining that the orange button was up there. But of course, as many simply do not bother to look any further than one or two lines away from the latest post, they don't see the useful info. Exactly the same as the ones on the product discussions that ask a question that has been asked and answred a dozen times before. Sheer lazyness. All good fun though, 'Dude'. Bloody hippy dialect ....
Well RA, don't suffer in silence. Many people that are getting "older" tend to piss themselves when they laugh, there is help available for that. A couple of links to get you started:
http://www.productsincontinence.com/
http://www.tena.us/
On another note, I found it quite interesting how some people (namely You) avoid tackling certain aspects of an argument. What am I referring to? Well the fact that all this is going on in their own support forums and they are not doing anything about it. Now THAT is lazy.
But you know what, I saw on HK that they are looking for staff. You RA would be perfect! Your conduct so far has been very similar to the level of support expected from the HK community (which so far is governing itself).
Man (...just to continue the "hippy" theme), I want HK to lift their game as I'm sure many others here do as well. They have a killer product range and great distribution potential. Just their customer service is not where it needs to be. If you disagree, that's fine. You're entitled to have lower expectations than others, it's your life. Enjoy it in your own special way.
Anyway, the banter has been amusing, thanks for the chat. I'll let you have the last say, I'm off to do something a bit more entertaining. :)
Not quite a need for such incontinence supplies - my urinary tract is in excellent working order, so not needed yet for a good few years. My concern is that at your apparent age, you even know about such supplies - or do you in fact still bed-wet? How unfortunate you find the need to get personal to attempt to get your point across. It shows a distinct lack of intelligence, and a somewhat feminine way to argue. Now, as for what I say, they are facts. Read where I have said if one is lucky to engage a CS rep in a chat, it would most likely be as waste of time as they are untrained. Likewise, the orange button is for Live Chat. As for the other argument you bring into the current one, that of there being no CS on the HK forums- I agree 100% with you. They have one sat on RC Groups basking in the glory there, but on their own forum - nothing. Even the CS Alpha thru Delta that were there a year or more back are long gone. And I agree with you that CS on chat are about as much use as a chocolate fireguard. And that has been my opinion of HK CS for years. Useless. So I think it is time to agree that we agree and cut the insults ... 'Sonny boy'
Sent 4 emails- no answer from HK CS, 2.5 months after order "shipped"
I will try a couple more times and then contact Visa for online fraud reimbursement. I think that will get Hobby King's attention.
order #2009557987, Placed July 2nd, 2014. BUT I bet nobody from HK reads these.
tried to charge my ultimate battery's they will not charge they are junk they say it is out of warranty they took 2 and a half weeks to send from the usa.
How do you stop getting emails from this thread???????? I already know how to get to live chat. But the emails won't stop!!!
could you check?
when can I receive????
I can't check.. It's say still sent pusan 2 monthy ago..
2009611041
Shipped
RC009613779MY
Returns
$178.74
Items
I cannot find Live Chat anywhere.
Hobby King - do you have an answer for this?
Hallo,
meine Order Nummer ist: 2009620180
am 30.7.14 habe ich 5 Lipo bestellt. Diese wurden vom Packetdienst zurückgeschickt. Am 8.8. und am 23.8. habe ich schon den Support wegen der zurückerstattung auf mein PayPal Konto verständigt, aber bis heute wurde der Betrag meinenm Konto nicht Gutgeschrieben. In der Zwischenzeit sind schon über 2,5 Monate vergangen.
Do servos come with servo horns
Hello
I'm looking for Live Support too - is it still available?
Hi
RIFERIMENTO ORDINE N° 2009739126
Salve buongiorno:
Ci sono stati dei problemi con questo ordine:
avevo ordinato e pagato
Serpent 2 Mini V-Hull Racing Boat 360mm (RTR) N° 2 (rossi)
Pagato una spedizione di $83 per 4.5kg
Oltre che a uno sdoganamento di EU 37
Peso effettivo del pacco 3.3 kg
Ho ricevuto solamente 1
Serpent 2 Mini V-Hull Racing Boat 360mm (RTR) N° 1 (rossi)
Mi aspetto che effettuate il reintergo in tempi brevissimi .
senza tasse doganali e senza spese di spedizione.
Saluti e grazie della collaborazione.
Baccani Paolo
ORDER REFERENCE N ° 2009739126
Hello hello:
There have been some problems with this order:
I ordered and paid
Serpent 2 Mini V-Hull Boat Racing 360mm (RTR) # 2 (Red)
Paid a shipment of $ 83 per 4.5kg
Actual weight of the pack 3.3 kg
I received only 1
Serpent 2 Mini V-Hull Boat Racing 360mm (RTR) # 1 (red)
I expect that the reintergo made in a very short time.
exempt from customs duties and without shipping costs.
Greetings and thank you for your cooperation.
Baccani Paul
Hi Orin, Live Chat is working 24 hours a day and 7 times a week. May I know what specific problem you encountered? You may double check our Live Chat link and chat with our customer support using the link below: https://hobbyking.comm100.com/livechatserver/chatwindow.aspx?planId=515&siteId=160143
Hi Richard, please specify your concern. It would help it you could send us a screenshot of the problem you encounter. Please send us the details by contacting our chat support: https://hobbyking.comm100.com/livechatserver/chatwindow.aspx?planId=515&siteId=160143
Hi Dick, we would be more than happy to assist you. May I know what problem you encounter?
Hi diego ruben, what is your question?
Hi Denis, please contact our live support and provide us your order number so we can double check the details for you.
https://hobbyking.comm100.com/livechatserver/chatwindow.aspx?planId=515&siteId=160143
Daniel, sorry to hear your experience. Can you please provide us the details in customer support chat so we can check the order for you? We have warranty claims and guidelines. You may also refer to this link for more information: http://support.hobbyking.com/hc/en-us/categories/200198710-RMA-and-Warranty-Policies
Hi Tommy, do you have an order number to be used as our reference. To further clarify your case, please feel free to contact our live chat support.
https://hobbyking.comm100.com/livechatserver/chatwindow.aspx?planId=515&siteId=160143
Hi Adrian, we respect your opinion. Your comments and feedback will help improve our service. We thank you for that. If we can help you further, kindly contact us back using the link below:
https://hobbyking.comm100.com/livechatserver/chatwindow.aspx?planId=515&siteId=160143
Hi giovani, can you please provide us your order number? I would like to personally check the order for you.
Hi Roberto, please provide us the order number as our reference to confirm your order. Thank you.
Hi Omer, your order has been posted on 10/09/2014 9:07:12 AM with the tracking number 30100847300000000399502179. You may track your order at www.trackitonline.ru or trackit.net
Trying to find my missing order: # 2009557987. I ordered it July 2nd and paid $39 for airmail. The Malaysian post has no record of the tracking number.
What now?
