Where is "Live Chat"???? Did they pass on to the hobby shop in the sky???

i want my order to be chip to canada

cannot believe how much shipping has increased. Cheaper at local hobby shop now.

As others have previously posted, the Live Chat is alive and well. Simply navigate to the top right corner of the HK site and click the link for Live Chat. If anyone has an issue that is still ongoing you can open a Support Ticket.

Here is MY latest Hobby Krap nightmare. I order a battery from the east coast warehouse in the states. The mail delivers an empty box instead of a nearly 2 pound battery. It took 5 weeks to get a refund, but not until they lied about it being in stock, they did NOT refund the shipping, and when they offered to send me a battery and I agreed, they told me it was backordered even though the warehouse I ordered it from has plenty in stock. Paypal is worthless, so if it happens again, and it will, I am using a credit card that has a no questions asked refund policy. These morons OWN Turnigy, that makes it rather difficult to shop elsewhere when they don't make everything available to the general market for who knows how long. If you get into a backorder situation with them cancel the order immediately and start over at another warehouse, you can also tell them no backorder and sometimes they will even do it. This could be a billion dollar a year business, but it is run by Chinese pinheads. I should paste and copy all of their entirely lame emails, but suffice it to say, if they screw up, you are going to get screwed and in no hurry. It takes an average of 5 days to get a response from "customer disservice". I would say go ANYWHERE else but they have a monopoly on Turnigy parts and I like their motors and batteries. Good luck with these idiots, you are going to need it!

Noite boa, please Verifica parágrafo min a situacao dos seguintes ID DESPACHO: 2009269274, 2009311465, 2009591391, os tais Ordens foram adquiridos um Mais de 90 dias e comeu O Momento Chegou maos nao Minha EM, alguns NEM Saiu da Malasia.

good night, please check for the status of the following min ORDER ID: 2009269274, 2009311465, 2009591391, such orders were purchased more than 90 days and not until the moment arrived in my hands, some even out of malaysia. understand?

2009701689

phone # 7017483999 We want to cancel our order due shipping cost

My order 20010113691 has no tracking number, the status is shipped, so where is it?

Customer support sucks. Have contacted them via live chat for 9 times already to get my order shipped, but still no action were taken. They just told me to keep on waiting.

I believe that hobby king make it hard to get in contact with them in hopes that you will go away

As of 01 October 2014:

Hello all,

First, thank you for all your patronage. We're glad to be of service to you and meet your hobby needs.

For those that have had difficulties of any kind with us, just to let you know we at HK are all well aware of the shipping troubles, customer service troubles and all kinds of other issues you've been experiencing. We're working hard to improve ALL aspects of your interaction with us.

To that end we've opened a new, US-based Product/Customer service office in NY. Already in our short existence we have helped resolve a lot of issues. This office will be growing to take more of the load off the overseas CS offices and continue to strive towards a better customer experience. All of us here in the NY office are hobbyists and committed to improving the HK experience for everyone we interact with.

Some may feel this is only lip service and we understand that a lot of you have gotten the runaround from support in the past. We were all HK customers too before working here so we've experienced the ups and downs first hand and know how frustrating (and rewarding) it can be. We promise that if you deal with us here you will NOT get the runaround and your issue will be resolved quickly.

A quick look at the recent threads reflects the fact that we're making a difference, in a good way. It's a slow and uphill battle but we're committed to winning it.

If anyone out there still has an ongoing issue that has not been resolved via the usual support methods please PM us here with the details of the order in question and we'll make it right for you.

Thank you all again and we hope to continue providing you with great products and great prices for many years to come.

HK CS NY

YOU MUST CONTACT HobbyKingCSNYC VIA THE HOBBYKING FORUMS - LINK IS ON EVERY PAGE ON THE SHOP WEBSITE.

This new Customer Service rep really is getting things rectified - sometimes within minutes of reading a post on the forum.
Put your issue into the ORDER SUPPORT section, or send a PM to HobbyKingCSNYC on the forum.

DO NOT BOTHER HERE - IT MUST BE VIA THE FORUM

no live chat to be found