no concrete assistance.

Joram
20:33:47
Thank you for contacting HobbyKing.com, this is Joram. How can I help you today?
Pavel
20:35:27
Hi Joram
20:35:31
Tell me where at the moment is my package, I was given a room RG003107195MY track on which it is impossible to keep track of anything, it probably is not right, give me the correct track number for my order.
Joram
20:36:15
I am sorry to hear that. Let me check your order. One moment please.
Pavel
20:37:33
I promised to give the correct number even last week, since I did not come any information.
Joram
20:43:14
As I have checked, please be informed that your order was posted on 6/09/2014 via Russia Direct Entry with 28 to 39 days transit time. I have tried to track your order using this tracking number RG003107195MY through this link http://pos.com.my/pos/appl/service/sub_poslaju.asp but there is still no tracking information. Please be advised that the tracking information will be updated once the order arrived to your country.
Pavel
20:45:47
Again the standard evasion, you said the same thing last week. How long must I wait? I can not get you to correct number for over a month. I always say wait. While on your site says about sending the Russian Federation in the period from 14 to 39 calendar days. Since the payment was more than I was even a correct track numbers still can not get.
Joram
20:51:39
I completely understand what are you feeling right now. The estimated time of delivery of your order is on October 15, 2014. You may wait for a few days for the parcel to be delivered to you. I will ask for a little bit of your patience and understanding regarding this matter. I will coordinate also with our warehouse to contact the shipping courier to double check if the tracking number is correct. I can assure you that once I have got an update, we will inform you immediately.
Pavel
20:53:34
Based on the fact that the track number can not even check on the website of Malaysia post, we can conclude that it is track number not correct, or the parcel is still just will not send.
20:53:44
Is it so difficult to ask the right track number in the shipping department that takes the least time.
Joram
20:56:34
I know where you are coming fom Pavel. I have already escalated this concern to our higher management to make some necessary adjustments. I cannot give you a time frame when I will receive a feedback from the tracking site but I can assure you that this item will not be taken for granted.
Pavel
21:01:36
So when can I get the correct track number, and you did not answer the question about sending my parcel.
21:03:45
Can you provide contact information to communicate with Senior Management will be asking questions about them, I think it will speed up the solution of my question
21:06:37
Joram understand, I'm tired of listening to this promise, I will not beg and demand concrete action to address the issue, just need to contact the logistics department and find out they have the correct track number.
21:09:36
yyukkj,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Joram
21:10:42
I am sorry but only our warehouse has the number of the shipping courier. I am not giving you false promised Pavel. I have done all the best possible option to help you with your concern. I sincerely apologize for the inconvenience that this may cause you.
Pavel
21:21:05
Clearly, the next unsubscribe, hope your company ever to establish a system of delivery orders, as at the moment with such a system, you simply lose customers.
Joram
21:30:01
I am sorry to hear that. We will make sure that this will be fixed as soon as possible. Thank you so much for your continued patience and understanding regarding this matter.