I have not received my item yet

http://beta.singpost.com/track-items this isn't customer support it's feature request

It's hard to track something when there is no tracking number. Another stupid answer provided by Darrell.

Do you think you should ask customer support or post it on a Website Feature Request for HobbyKing.com ?

I think it doesn't matter where they post their question. The point is that they are looking for help. Useless answers are no help at all and just piss people off. So if you are going to do anything at all at least try to find out what they need before you give a useless answer.

How hard is it to click LIVE CHAT on the top right hand corner of every page?

The people in the live chat sessions have a similar attitude as you do Darrell. They would rather mislead and criticize than offer any useful help. So a live chat is another useless answer Darrell.

not they don't. I've used chat a dozen times, 100% success rate. Try it, and if what you say is true, post a screen shot of the transcript. I want to see them mislead and criticize you and I'll make sure the CEO sees it as well.

They are inept and you are the one with the criticism.

Start Time: 05/03/2016 02:29:04
End Time: 05/03/2016 03:39:56
Operators: Justina
Department: Customer Service (Worldwide except China)

Transcripts:
Operator Justina has joined the chat.
[02:29:04] Justina: Welcome to HobbyKing Live Chat Support. This is Tina assisting you. How may I help you?
[02:29:48] Jim Gayden: I would like to initiate an inquiry into this order.
[02:30:10] Justina: Thank you for raising this matter into our attention. For clarification, are you referring to this order number 20013622095?
[02:30:27] Jim Gayden: Correct.
[02:31:47] Jim Gayden: According to the USPS it hasn't shipped yet. According to Singapore Post it has reached the US. USPS has access to more accurate information. So apparently it has not shipped yet.
[02:32:48] Justina: Let me check that concern for you. Can you give me a moment while I check, thanks!
[02:33:08] Jim Gayden: Yes. Thank you for your assistance.
[02:34:06] Justina: Thank you for waiting. As I have checked on your order, please don't worry since your order is still in transit since it has 14-39 calendar days transit time from the day the order was shipped.
[02:35:18] Jim Gayden: OK. Just curious why the Singapore post website says that it has made it to the US when it actually hasn't
[02:37:42] Justina: I understand since the last updates was 25/04/2016 Arrival at Destination Post (Country: US) but please don't worry since your order is still in transit and If you have not received your parcel within the allotted transit time, please make sure to check with your local post office or local customs office to see if it is waiting to be claimed. If you are unable to locate it there, in either of those offices, please contact us as soon as possible so we can open an investigation. Important note: This must be done within 4 months after the transit period.
[02:39:46] Jim Gayden: I just talked on the phone with an international USPS representative and they told me that it hasn't even reached Singapore post yet.
[02:41:36] Jim Gayden: I want to open an investigation now, because PayPal will only keep the case open until the 20th of this month. So if I don't have it resolved by then, then PyPal can't do anything about it.
[02:41:41] Justina: I understand but your order was shipped via International (Registered) Air Mail and not USPS so you need to contact your local post office or customs office.
[02:42:34] Jim Gayden: You do not know that. The USPS has more detailed information than you do.
[02:43:15] Jim Gayden: They told me that I had to contact you if I wanted to do anything about it.
[02:43:35] Jim Gayden: That is my only option right now.
[02:44:52] Justina: Yes, I understand but since your order was shipped via International (Registered) Air Mail, you need to contact your local post office or customs for that not the USPS but please understand that your order is still in transit and you need to wait for the transit time of your order.
[02:46:35] Jim Gayden: You don't understand. The USPS International representative told me to contact you. Not them. Not US Customs. You! And only you. Noon else.
[02:49:06] Jim Gayden: I'm saying that the USPS is more reliable than you. Even Singapore Post told me I needed to contact you and then you contact them in order to get all of the information they needed so they can then contact the USPS in order to find out where the package really is.
[02:51:00] Justina: I am sorry for the inconvenience. Regarding that, since your order is still in transit so you need to wait for the transit time of your order and if you did not received your order with the allotted time of arrival, you need to contact them again.
[02:53:13] Jim Gayden: You are just disregarding everything I'm trying to tell you. After the tracking number did not have any further updates as of the 25th I've been talking with Singapore Post. US customs and the USPS and they are all telling me what you are just ignoring.
[02:54:45] Jim Gayden: So, you need to initiate an inquiry into where this package is, or I will tell PayPal that you are not cooperating and I will get my money back.
[02:57:28] Justina: Please understand that your order is still in transit and it has 14-39 calendar days transit time and you need to close your PayPal dispute to continue ship your order.
[02:58:19] Jim Gayden: If it's already been shipped, then why are you now telling me that it hasn't been shipped.
[02:59:08] Jim Gayden: I'm not going to close my dispute until I know where the package actually is.
[03:00:13] Justina: Yes, it was already shipped last 18/04/2016 but you need to wait the transit time of 14-39 calendar days.
[03:00:28] Jim Gayden: No, it hasn't.
[03:05:12] Jim Gayden: I'm sorry to tell you that your information is incorrect.
[03:06:42] Jim Gayden: I used the PayPal feature of pay after delivery. So you won't get paid until I know where it is. And if I don't receive it by the 20th then I am going to escalate the dispute.
[03:07:34] Jim Gayden: And if you don't do anything right now I might go ahead and escalate the dispute as soon as we are done with this conversation.
[03:09:20] Justina: I am sorry for the inconvenience however, since your order is still in transit, if you did not receive your order with the allotted time, you can contact back so we can request to open an investigation to track your parcel.
[03:12:22] Jim Gayden: You are obviously not going to do anything regarding this, now or ever so I am going to have to escalate the dispute. If you would stop ignoring what I am trying to tell you and offer just a little bit of assistance then I would give you the benefit of the doubt, but you won't. You don't understand that I've been researching this situation since the 25th. So this is your last chance to say that you will at least look into it.
[03:13:47] Jim Gayden: It's your last chance to offer something.
[03:14:10] Jim Gayden: And don't just tell me to wait.
[03:16:17] Justina: As much I would love to give you some offer but there is a process that we need to follow on your order.
[03:16:19] Jim Gayden: Like I said, I've actually contacted all of the places that I said I contacted and they all told me to contact you in order to find out. They didn't tell me to just wait. They told me to initiate an inquiry. This also includes Singapore Post, who you are using to ship through.
[03:17:54] Jim Gayden: I have an email from Singapore Post if you want me to forward it to you. I only need an email address to send it to.
[03:20:11] Jim Gayden: Nothing? Last chance.
[03:21:47] Justina: I am sorry but you need to wait for the transit time of your order.
[03:23:16] Jim Gayden: As you said. There is a process. The order has been placed and paid for and I've been waiting for two weeks. The order has not even been shipped yet.
[03:25:20] Justina: Please understand that your order was already shipped and there is 14-39 calendar days transit time from the day the order was shipped.
[03:27:00] Jim Gayden: There is nothing you can do to make me back down. The only thing you keep repeating is just wait. I've been waiting, just to find out the order has not been shipped. I also thought that it had. But as of the 25th I have just today found out that it actually hasn't. Even Singapore Post knows it really hasn't.
[03:29:08] Jim Gayden: Quote from Singapore Post "Alternatively, you may request sender to raise an enquiry and we will then liase with the destination postal admin and work towards the resolution."
[03:31:43] Jim Gayden: USPS tracking:Tracking Number: RP420262267SG Image of a progress bar displaying error status error USPS Tracking™ is unavailable for this product for SINGAPORE.
[03:33:35] Justina: Please understand that it is not USPS since you can track your tracking number at http://beta.singpost.com/
[03:34:20] Jim Gayden: I know. There is a disclaimer that states the information may be incorrect.
[03:35:05] Justina: Please understand that since your order came from International warehouse, that is the shipping courier that you chose.
[03:36:03] Jim Gayden: I chose? You chose! I chose to order from the International warehouse.
[03:39:48] Jim Gayden: I can't just sit here wasting my time any longer. I am going to end this useless conversation. If I don't hear something from Hobby King by the end of the day, then I will escalate the dispute.
The visitor has left the chat.
The chat is ended.

I ordered this item ,  hobbyking 30A boat ESC on April 7th 2020.  Tracking shows it with Singapore Post. but I have not received it yet