Wondering if this is the usual way Hobby King treat a new customer?

Hi community - I'm reaching out for your experience to try to find out whether Hobby King actually care about new customers, or should I take their attitude as a recommendation to shop elsewhere?

I am new to R.C. flying - so obviously my first (of many) purchases are likely to be significant - both in their size, and how they inform me where to continue to spend my dollars.

Here's my current experiences:

1) -  Right near where the decision to but something is made on the Hobby King site there's a link that says "NOT CHEAPEST?"  - that leads to a window that says "We price match any other online store!".
I've sent Hobby King two requests to price match an item (as their web site clearly suggests) - with no response whatsoever.
I also pointed out to them that I'm very close to buying this item, and am wondering how hard it is for them to look and verify what I asked them to price match a (FrSky Taranis Q X7 Transmitter from FPV FASTER).
Note - I actually sent FPV FASTER a message asking if they too offered free postage on this item - their answer was yes, and their response was within a few hours - as opposed to the days i'm still waiting for Hobby King.

2) - In the window at the top of the page, before signing up as a member - there was a banner offering a 10% discount to new subscribers.
Upon joining up, nowhere within the welcoming material was there anything about the 10% discount for new members so I sent an email - I finally received a reply app 24hrs later in which Richard said "Hi John, Thanks for waiting. I have requested a discount code to our management team to resolve this issue. Kindly contact us from time to time for the possible update."

So the 'Management Team' still haven't seen a new member valuable enough to have sent anything yet - but also, Richard's maybe hinting at their attitude by suggesting that I "contact (them) from time to time for the possible update" ??

So Community - in your experience(s), is this behaviour, and treatment of customers in any way extraordinary, or is this entirely normal for Hobby King, and I need to make my future purchasing decisions (and recommendations) accordingly?