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Shipping Returned Parcel: Unknown Reason


Unknown Reason - If the parcel returned to the warehouse without specified reason, there is a high possibility that the item returned due to customs issue and taxes.

  • Customer did not settle the customs tax.

  • In some cases, the parcel may be pending in customs for inspection, and customs require tax payment before they release the parcel.

  • The parcel will be kept in local customs within 30 days and will be returned to the sender if it is unclaimed after that period of time. 

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