Shipping and Parcel Collection
It seems your parcel is on its way! Find out how you can monitor your parcel delivery by checking details of your transit time and tracking site. Get your information from our Knowledge Base!
- ★ How to track my order?
- ★ How to Find My Tracking Number
- ★ How do I know which warehouse my orders are shipping from?
- ★ Shipping Methods: Transit Time / Tracking Site
- ★ My order has no tracking information. What should I do?
- What is the status of my order shipped via "Specific Shipping - Trackable Air Mail"?
- ★ Unsettled Customs Charges
- Shipping Returned Parcel: Refused or Rejected
- Shipping Returned Parcel: Incorrect Address
- Shipping Returned Parcel: Unclaimed
- Shipping Returned Parcel: Unknown Reason
- What is a handling fee?
- ★ Lost Package With No Signature Required
- ★ When is it valid to request investigation of lost package?
- What is parcel investigation?
- How long will the investigation take?
- Will I receive refund if my parcel is lost?
- My parcel is in local post and customs. Can you open an investigation?