Shipping and Parcel Collection
It seems your parcel is on its way! Find out how you can monitor your parcel delivery by checking details of your transit time and tracking site. Get your information from our Knowledge Base!
Shipping Delays Due to COVID-19
- ★ COVID ALERT: UK WAREHOUSE CLOSING SALE SUSPENDED
- General: Shipping Delays Due To COVID-19
- Singapore Post SpeedPost / EMS Service Disruption Due to CoViD19
- Swiss Post Service Disruption In France
- EDHL Service Disruption Due to CoViD19
- Honduras – Entire territory under quarantine
- ★ What are Your Shipping Options & Estimated Transit Times?
- What is the Semi-Tracking Courier Option?
- Is my order sent to a wrong address?
- What is your shipping transit time or number of days it will take to receive my order?
- Why is there no shipping method in checkout?
- Where can I track my order delivery status?
Self Collection: Warehouse Address and Business Hours
Shipping: Returned Parcel or Bounce Back Parcel
- ★ What Happens if I Do Not Settle My Customs Charges?
- Is my package sent back to where I ordered it from?
- Shipping Returned Parcel: Refused or Rejected
- Shipping Returned Parcel: Incorrect Address
- Shipping Returned Parcel: Unclaimed
- Shipping Returned Parcel: Unknown Reason
- ★ What do I do If there is a Lost Package With No Signature Required?
- My order is lost, what should I do?
- Why is there no update in my tracking status from the day my package is shipped?
- How to identify if the shipping method / courier has no tracking number?
- How Long Will The Lost Parcel Investigation Take?
- What Is Lost Parcel Investigation?