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Shipping Returned Parcel: Refused or Rejected

Refused and Rejected Parcel – you may have the option to reject the parcel if it appears damage.


  • Once you rejected the parcel, you must take a photo of the condition of the parcel (optional) and open a damage report claim from the post office (required). Photos and damage claim file must be sent to Customer Support Center for compensation.

  • All refused and rejected parcel will be returned to warehouse. 

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