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Why do I need to pay reshipping fee for parcels returned due to shipping issues?

Depending on the return reason, we may or may not charge you with the re-shipping cost if you would like us to replace your parcel. 

The following return reasons require a reshipping fee (if you would like us to resend your parcel):

  • Unknown reason/Refused or Rejected - customs tax, import tax or extra fees not settled by the recipient; 
  • Insufficient/ Incorrect address - recipient incorrectly input a wrong address;
  • Unclaimed - Parcels left in local customs and post office and was not claim during the allotted time. 

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