What can we help you with?

 
Follow

Why do I need to pay reshipping fee for parcels returned due to shipping issues?

Depending on the return reason, we may or may not charge you with the re-shipping cost if you would like us to replace your parcel. 

The following return reasons require a reshipping fee (if you would like us to resend your parcel):

  • Unknown reason/Refused or Rejected - customs tax, import tax or extra fees not settled by the recipient; 
  • Insufficient/ Incorrect address - recipient incorrectly input a wrong address;
  • Unclaimed - Parcels left in local customs and post office and was not claim during the allotted time. 

** If you need further assistance, click HERE to CONTACT US.

Was this article helpful?
2 out of 8 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk