Depending on the return reason, we may or may not charge you with the re-shipping cost if you would like us to replace your parcel.
The following return reasons require a reshipping fee (if you would like us to resend your parcel):
- Unknown reason/Refused or Rejected - customs tax, import tax or extra fees not settled by the recipient;
- Insufficient/ Incorrect address - recipient incorrectly input a wrong address;
- Unclaimed - Parcels left in local customs and post office and was not claim during the allotted time.
** If you need further assistance, click HERE to CONTACT US.