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How To Expedite Warranty Claim And Return Resolution?

Firstly, select the correct claim type

Upon filling out the RMA form, you must provide valid photos/ videos to justify your claims.

 

Preparing good photos/videos for your claim:

Good photos must be submitted for initial evaluation. Photos must fit the following requirements:

 

Warranty Claims

1. Missing part/s Claim 

You must encircle the missing part from the manual that came with the box.

If there is no manual, you may encircle the missing part from the photos available in the product page.

 

  1. Faulty item/s Claim

- Faulty Claim (General)

*Please take photo which zoom the faulty part

Or

*Photo with faulty part "encircled"

 

- Faulty Claim (Batteries)

*Pic 1, battery connected to the cell meter with the cell readings.

 

*Pic 2, Pic show the Warranty Code and the Batch Code of the battery

It is highly recommended to include batch Code, warranty code and cell meter reading in one photo.

 

  1. Wrong item/s Claim

*Pic 1, Photo to show the item should be received.

*Pic 2, Photo to show the wrong item received

Or

Photo to show product ID or product code on the delivered wrong product packing

 

 

No Fuss Return

 

*Photos to show the item in original packing.

 

*Item not needed must be returned with a tracking number.

 

Photos MUST be attached in RMA form. In case you fail to upload them, you can add shared photos link on RMA form comment box or contact us via our chat support for further assistance.

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Comments

  • Avatar
    Bjorn Olsson

    Hey!
    Everything seems to be wrong!
    When I would fill in your "SUBMIT A CLAIM" then the system chose the other product I ordered. So I filled in a new "SUBMIT A CLAIM" and then came the right product.
    The first "SUBMIT A CLAIM" # 100049070 is wrong.
    Only the second "SUBMIT A CLAIM" # 100049075 is the one that applies.
    I have opened packages and according to what is in your website I would only get back 80% ?. After all, I have to open to be able to take the photos you request.
    After our conversation at the time of ordering, I assume that I will get back 100% + the cost of returning the battery.

    I look forward to a quick feedback.

    I hope that this is the right place to send this ewquest...

    Bjorn

  • Avatar
    Robert Alan Jackson

    Your Order #101573895
    Your Return #100053261
    you have sent me an e mail saying you will replace the ESC but I also require the motor replacing as well because I dont know if it is the motor or the ESC at fault and I haveno way of checking.
    please confirm that you will replace the motor as well.
    Thank you

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