When Is It Valid To Request Investigation Of Lost Package?

We can only open investigation for the following conditions combined: 

• The parcel is not received within the transit time;
• Parcel is not in your local customs or post office waiting for you to claim; 
• Parcel is not received by your relatives or friends in case it is delivered without your presence. 
• The parcel must have a tracking number (IMPORTANT)

If all criteria fall under your situation, feel free to contact us via Live Chat so we can further assist you. 

• Investigation request will be valid if the customer contacted within 30 days after the transit period.
  If a request was made 30 days after the transit period, it will not be considered a valid claim.
• Please take note that we do not open parcel investigation for non-registered shipping options which do not have a tracking number (Example: International Air Mail, Standard (No Tracking) Mail)

** If you need further assistance, click HERE to CONTACT US.