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When Is It Valid To Request Investigation Of Lost Package?

We can only open investigation for the following conditions combined: 

  1. Parcel is not received within the transit time;
  2. Parcel is not in your local customs or post office waiting for you to claim; 
  3. Parcel is not received by your relatives or friends in case it is delivered without your presence. 
  4. Parcel must have a tracking number (IMPORTANT)


If all criteria falls under your situation, feel free to contact us via Live Chat so we can further assist you. 

  • Investigation request will be valid if the customer contacted within 30 days after the transit period.
    If a request was made 30 days after the transit period, it will not be considered a valid claim.
  • Please take note that we do not open parcel investigation for non-registered shipping options which do not have a tracking number (Example: International Air Mail, Standard (No Tracking) Mail)
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  • Avatar
    luciano moncini

    my order has not yet arrived at my house n°500052467

  • Avatar
    Antonio Garcia Gomez

    Mi pedido aun no llego nº 400062666

  • Avatar
    Mario Zajec

    101854506 BTW...... fuck you end fuck this fucking item

  • Avatar
    Dennis Snapper

    customer service 0 out of 5.

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