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You can only arrange 10 parcels per pick up. If you have more than 10 parcels to pick up, please pick up the other parcels on a different date.
- As much as possible, we do not allow cancellation of self-collection orders. If you request to cancel ready self-collection orders, 10% restocking fee will be deducted from the total order cost. The Restocking Fee will be used to cover the shipping cost to transfer the package from the pick-up location to warehouse.
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Orders not collected within 14 days after you received the confirmation email for collection will be canceled and refund will be processed (10% restocking fee will be applied).
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If you won't be able to pick up your order within 14 days, please contact us and let us know when you can collect your parcel.
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If you wish to ship your parcel instead of self collection, please contact us immediately for shipping arrangement and shipping fee settlement.
- If your friend will collect your parcel, please ask your friend to take note of your order number, bring a copy of your valid ID and authorization letter.
- Please wait for the pick-up confirmation email before collecting your parcel in the warehouse.
- Please print the pick-up notification email and present the copy upon self collection in HK warehouse.
Business Hours:
9AM to 12NN and 2PM to 5:00PM; Open on weekdays; close on weekends and public holidays.
Pick Up Address:
Units 05-08 & 13-16, 6/F, Lai Sun Yuen Long Centre, 27 Wang Yip Street East, Yuen Long, N.T., Hong Kong
** If you need further assistance, click HERE to CONTACT US.
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