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Parcel Self Collection: Hong Kong Warehouse (International Warehouse)

  • You can only arrange 10 parcels per pick up. If you have more than 10 parcels to pick up, please pick up the other parcels on a different date.

  • As much as possible, we do not allow cancellation of self-collection orders. If you request to cancel ready self-collection orders, 10% restocking fee will be deducted from the total order cost. The Restocking Fee will be used to cover the shipping cost to transfer the package from the pick-up location to warehouse.
  • Orders not collected within 14 days after you received the confirmation email for collection will be canceled and refund will be processed (10% restocking fee will be applied).

  • If you won't be able to pick up your order within 14 days, please contact us and let us know when you can collect your parcel.

  • If you wish to ship your parcel instead of self collection, please contact us immediately for shipping arrangement and shipping fee settlement. 

  • If your friend will collect your parcel, please ask your friend to take note of your order number, bring a copy of your valid ID and authorization letter. 
  • Please wait for the pick-up confirmation email before collecting your parcel in the warehouse.
  • Please print the pick-up notification email and present the copy upon self collection in HK warehouse.  

 Business Hours: 

9AM to 12NN and 2PM to 5:00PM; Open on weekdays; close on weekends and public holidays. 

 Pick Up Address:

Units 05-08 & 13-16, 6/F, Lai Sun Yuen Long Centre, 27 Wang Yip Street East, Yuen Long, N.T., Hong Kong

** If you need further assistance, click HERE to CONTACT US.

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