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Quality Control for Product & Packaging

I received a message that my parcel can take up to 45 days to ship from the European Warehouse to the UK. 45 Days!?

This is for an item that was missing from 4 motors ordered 10 days ago. The RMA was approved for the missing parts to be sent from the Int'l Warehouse! where the item is and has been for a long time on BACK ORDER status!

  • poor or no Quality Control when packaging
  • replacement processed without considering stock availability
  • replacement processed without considering customer location

This sort of stuff damages Customer Experience in every way and drives your customers away.

My Idea: INTRODUCE QAULITY CONTROL for your PRODUCTS AND for your PACKAGING.
It can all be avoided if you ship a working product in its entirity, what your customer is paying for in the first instance.

Philippe

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I totally agree with you that HobbyKing's lack of Quality Control for Product & Packaging is damaging customers trust in HobbyKing.
And the RMA process requires photos to be processed in a timely manner. I order 6045 bullnose props for my quadcopter and received 6040 props, did the RMA and informed HK that the product was mis-labeled/packaged as could be seen on the products webpage, they again send same 6040 props, HK would not replace unless I did another RMA again with photos of same wrong props.
My latest order is missing an item, and again I must fill out RMA and more photos to show "missing item and so HK knows where it was shipped from"
And I am a Platinum Member, not that means anything

Walt 0 votes
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Hallo an das Hobby King Team

Mein DLG Segler Raven 990 ist angekommen.

Superschnell geliefert und klasse Qualität.

Danke an euch...liebe grüße asus Deutschland..

Andreas

Andreas Kopanka 1 vote
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