The Replacement You Sent Is Defective. What Should I Do?

If it happens that you still receive a defective replacement, please fill out another RMA form on the new replacement order. Kindly upload a video that shows the fault on the item to justify your claim. Our warranty team will update your RMA status shortly.

To prevent sending another defective replacement, we will be offering store credit or refund on your payment method when further investigation is required.

Thank you for understanding!