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HOW TO CANCEL AN ORDER THAT CONTAINS ONLY A BACKORDER ITEM? 

To cancel  your order; 

1. click “CANCEL ORDER”; 

Screen_Shot_2020-06-15_at_12.45.46_PM.png

2. Confirm the cancellation request by clicking the “OK” button in the pop-up confirmation box;  Screen_Shot_2020-06-15_at_12.48.19_PM.png

*2.1. After confirming, a pop-up green text will appear and your order status will be shown CANCELLED; Screen_Shot_2020-06-15_at_12.50.37_PM.png


*2.2. In your log in account, the cost of the cancelled order will be reflected in the Store Credit Balance History:

Screen_Shot_2020-06-15_at_12.51.58_PM.png

To cancel a BO (Backorder) item or out of stock item/s, click this guide -  HOW TO CANCEL A BO (Backorder) ITEM OR OUT OF STOCK ITEM/S? 

 

 

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